It was proclaimed moribund, if not doomed, just a year ago. But now, is business class air travel taking off again? British Airways’ owner IAG, forecasting a return to profit this year, said that a strong recovery in business bookings was driving the recovery. In a world where half the […]
Airline
Satisfaction Drops 22 Points in J.D. Power Airline Survey
As airline travel ramps up again, so too, apparently, has customer dissatisfaction. According to the J.D. Power 2022 North America Airline Satisfaction Study, released Wednesday, the overall average airline passenger satisfaction score declined 22 points from last year’s score of 820 out of a scale of 1,000. Still, that score […]
Updated Study Estimates Up To 40% Of Airline Business Travel May Not Return
Taking meetings by video has become commonplace. Because of this and other reasons, airline business … [+] travel has dropped and is likely not all coming back. getty In late 2020, before vaccines were even available, I was part of a small group that estimated that airline business travel could […]