Satisfaction Drops 22 Points in J.D. Power Airline Survey

Cindy Apt

As airline travel ramps up again, so too, apparently, has customer dissatisfaction. According to the J.D. Power 2022 North America Airline Satisfaction Study, released Wednesday, the overall average airline passenger satisfaction score declined 22 points from last year’s score of 820 out of a scale of 1,000.  Still, that score […]